How DAZN humanized digital sales and boosted retention with Konecta

Global sports streaming leader DAZN needed to humanize its digital sales and improve customer retention in Spain. By partnering with...

Elevating El Palacio de Hierro’s collection recovery with Agentic AI

Mexican luxury department store El Palacio de Hierro sought to optimize early-stage debt recovery. By upgrading operations with agentic AI,...

Building a digital employee experience for long-term ROI

Across industries, a familiar pattern is emerging: organizations are fundamentally restructuring, reducing headcount, and accelerating AI adoption in a relentless...

15/07/2026

Webinar: Tech and marketing finally get on the same page about agentic AI

Why scaling Agentic AI and CX is your next growth engine

According to BCG’s The Widening AI Value Gap global analysis, despite massive investments, fully 60% of companies report generating little-to-no material...

23/06/2026

Konecta and Kia Spain recognized for best automotive customer experience at the Platinum Customer Experience Awards

This award recognizes the customer service transformation project developed by Konecta for Kia Spain, based on an omnichannel model and...

16/06/2026

Konecta achieves Global ISO 42001 certification

Madrid, June 16, 2026 - Konecta, a global leader in customer experience (CX) and digital services, today announced that its...

16/06/2026

Konecta launches Kolibri, an agentic platform, to speed up enterprise deployment of agentic AI and end “pilot purgatory”

Built on 25 years of CX expertise and more than one million daily customer resolutions.Kolibri combines pre-built use cases, enterprise...