You can’t deliver a five-star customer experience with a one-star employee experience
As consumers, we’ve never had higher expectations. We want fast, frictionless empathetic service from the brands we choose – who...
14/04/2026
Konecta announces strategic alliance with Lenovo to reinvent the AI-driven Digital Workplace and challenge traditional IT outsourcing
Unifying tier 1 and tier 2 resolution for PFU
When PFU (EMEA) needed to deliver seamless technical support for its scanner equipment across 36 EMEA countries, they faced a...
Transforming Iberostar’s check-in experience with AI-powered room assignment
Konecta transformed Iberostar's check-in operations by deploying an AI-powered decision engine that automates room allocations, eliminating manual staff intervention and...
Why legacy CTI is holding back your agentic AI CX strategy
If you’re responsible for customer experience, you might be finding that agentic AI hasn’t lived up to the hype. While...
18/03/2026
Konecta joins United Nations Global Compact initiative to transition 100 global suppliers toward sustainability
Building a sustainable and resilient supply chain is becoming a key priority for companies facing increasing ESG requirements and regulatory...
Nourdine Bihmane, CEO of Konecta: How to lead an AI transformation as CEO
Elevating DIRECTV’s multi-country support with GenAI and automation
Konecta transformed DIRECTV’s multi-country contact center operations across Latin America into a unified, AI-driven powerhouse. By integrating advanced GenAI tools,...
How to turn insurance claims into competitive edge with human-centric agentic AI
With the right design and deployment, agentic AI can transform insurance claims from a cost center into a powerful customer...