07/04/2026

Unifying tier 1 and tier 2 resolution for PFU

When PFU (EMEA) needed to deliver seamless technical support for its scanner equipment across 36 EMEA countries, they faced a...

26/03/2026

Transforming Iberostar’s check-in experience with AI-powered room assignment

Konecta transformed Iberostar's check-in operations by deploying an AI-powered decision engine that automates room allocations, eliminating manual staff intervention and...

25/03/2026

Why legacy CTI is holding back your agentic AI CX strategy

If you’re responsible for customer experience, you might be finding that agentic AI hasn’t lived up to the hype. While...

18/03/2026

Konecta joins United Nations Global Compact initiative to transition 100 global suppliers toward sustainability

Building a sustainable and resilient supply chain is becoming a key priority for companies facing increasing ESG requirements and regulatory...

10/03/2026

How to turn insurance claims into competitive edge with human-centric agentic AI

With the right design and deployment, agentic AI can transform insurance claims from a cost center into a powerful customer...

08-10/04/2026

CCW for BFSI Exchange 2026

The CCW BFSI Exchange is an exclusive event in Fort Lauderdale, Florida, that brings together senior customer contact and CX...

05/03/2026

15 Years of Konecta in Peru: From a founding dream to a global benchmark in transformation

03/03/2026

Konecta strengthens presence in Salvador and announces new job openings and investments at a meeting with Bruno Reis