Employee
care center
Human touch, with global reach. Combining cutting-edge tech with customer care excellence, we’re revolutionizing the way organizations support their people.
With Konecta, you can make sure your people enjoy the same standard of responsive omnichannel care they expect from top consumer brands. Seamlessly blending human and AI agents, we deliver proactive, personalized support to each employee – any place, any time. The outcome? Enhanced engagement, higher productivity. And you keep pace with the AI revolution.
50%
lower cost per ticket
30%
higher first contact resolution rate
20%
higher Employee Satisfaction (ESAT)
Our employee care center services
Smart employee care
Tech lounge & lockers
Proximity & logistics
Benefits for you
#1
Premium experiences
#2
Fewer user tickets
#3
Cultural adaptation
#4
Cost optimization
#5
Brand enhancement
Intuitive and innovative tools to deliver smart, consumer-grade help and support across every channel, freeing your employees to get on with their day.
AI-enhanced agents that provide autonomous and immediate resolution, because contacting the service desk should be the last resort for busye employees.
User-friendly support and assistance: globally accessible, culturally adapted with linguistic fluency (more than 30 languages).
An efficient service desk leveraging automation and maximizes the benefits of self-help for your employees and your business
Show your employees that you care by being present at every step of the employee journey and in the moments that truly matter.
Get more about our Employee Experience solutions
Q&A
How does an AI-powered employee care center integrate with existing IT Service Management (ITSM) platforms?
Advanced employee care centers seamlessly integrate with major ITSM platforms, HRIS systems, and enterprise communication tools. Instead of replacing core infrastructure, an intelligent AI layer acts as a unified front-end. This enables automated ticket routing, real-time status updates, and immediate resolution while maintaining your established back-end operational workflows.
What security and governance measures are required when deploying AI for enterprise IT support?
Deploying AI in employee support requires strict enterprise-ready governance, robust access controls, and compliance with data privacy regulations. Solutions must ensure that generative AI models process sensitive employee and corporate data within a secure, enclosed environment. A structured governance framework prevents data leakage while maintaining cybersecurity during automated troubleshooting.
How can organizations drive employee adoption of self-service tools like tech lockers and virtual booths?
Driving adoption requires treating internal IT support like a consumer-grade product. Organizations must implement targeted change management, clear communication, and intuitive user interfaces. When self-service options - like automated tech lockers or virtual support booths - consistently resolve IT issues faster than traditional ticketing, employees naturally shift their behavior toward these autonomous channels.
Beyond ticket reduction, how do executives measure the true ROI of a modernized employee care center?
While reducing cost per ticket is critical, true ROI is measured through workforce productivity and talent retention. Key performance indicators should include reclaimed employee working hours, increased first-contact resolution rates, and elevated Employee Satisfaction (ESAT) scores. A modernized support environment minimizes workflow disruption, transforming the service desk into a productivity driver.