Digital employee
experience
Elevate your digital employee experience
Don't let digital friction hold your workforce back. Konecta transforms IT support into a predictive discipline. Through continuous feedback and automated self-healing, we proactively remove technology roadblocks, giving your team a seamless, consumer-grade digital environment designed for peak performance.
93%
more likely to stay vs. 49% with low digital experience. (McKinsey, 2025)
50%
companies with strong EX achieve up to 50% lower talents attrition than companies with low EX
41%
digital-savvy employees are 41% less likely to be absent and 17% more productive. (Oak engage, citing Gallup 2025)
Our digital employee experience services
DEX management
Workplace analytics
Voice of Employee
Digital adoption
#1
Cost efficient digital workplace
#2
Optimized support
#3
Enhanced employee productivity
Optimize your IT spending by optimizing asset lifecycle management, and streamlining infrastructure management.
Shift from reactive ticket handling to proactive, automated issue resolution that minimizes downtime and keeps support operations efficient.
Remove everyday technology friction and empower your workforce with seamless, high-performing digital tools so they can focus on high-value work.
Get more about our engagements
Q&A
How does predictive IT support and automated self-healing actually work in the workplace?
Predictive IT support uses AI and endpoint analytics to monitor device and network health in real time. It identifies anomalies - such as software crashes or memory leaks - before the user notices them. Automated self-healing scripts are then triggered to resolve these issues in the background, minimizing digital friction and eliminating the need for employees to manually submit IT support tickets.
What are the main indicators of digital friction impacting employee productivity?
Digital friction occurs when technology obstructs an employee's workflow. Primary indicators include high volumes of password reset requests, frequent application crashes, slow boot times, and excessive toggling between disconnected software platforms. For executives, high help desk ticket volumes and declining Employee Satisfaction (ESAT) scores are clear symptoms that digital friction is suppressing workforce productivity and driving shadow IT.
How does a strong digital employee experience (DEX) directly impact talent retention?
A seamless digital employee experience operates like a consumer-grade technology environment, removing daily frustrations that lead to burnout. When employees have frictionless access to the tools they need, they feel supported and empowered. Data shows that providing a predictive, high-performing digital environment can reduce talent attrition by up to 50%, as professionals are significantly more likely to stay with digitally mature organizations.
How can executives balance predictive IT monitoring with employee privacy and trust?
Successfully implementing predictive IT monitoring requires transparent governance. Organizations must clearly communicate that telemetry data is collected solely to optimize device performance and resolve technical roadblocks, not to monitor employee behavior. Establishing strict data anonymization protocols and focusing metrics exclusively on system health ensures that digital employee experience (DEX) platforms improve productivity without compromising workforce trust or compliance.