Paris 2024: Transforming the digital experience with generative AI

Konecta developed a multilingual, multichannel digital platform leveraging generative AI to deliver a unique digital experience for the Paris 2024...

Improving customer satisfaction through post-sales support

A multinational conglomerate, known globally for products ranging from engineering to consumer electronics, wanted to improve its after-sales service for...

K-TALKS, a personal space with our clients: LATAM Airlines

Scalable customer support model for a fashion giant

A global retailer and e-commerce brand asked Konecta to provide multilingual customer support for online and in-person customers. Through its...

Telefónica And Konecta: Providing Connections that Bring People Together

Throughout the Americas, Konecta partners with Telefónica in its mission to provide connections that bring people together. 

Enhancing customer value through premium services: an energy sector example

At a time of rapid change in the energy sector, customer experience optimization is high priority for brands. Find out...

Smart businesses need smart assistants

In order to excel in the 21st century, businesses need more effective education options for their end-customers, helping them to...

How innovation can support customer service in retail

Innovation and excellent customer service increasingly go hand in hand. Nowhere is that more evidently so than in the retail...

Carving out success for a global banking provider

More than a decade ago, Konecta supported a major banking brand based in Spain with the ‘carve-out’ of one of...