GenAI - Transforming the customer and employee experience

For anyone working in the field of BPO and customer experience, the development of AI-powered services has to be one...

Retail & e-commerce: four key shifts that will affect your business in 2024

From sector convergence and geopolitics to behaviour shifts and technology acceleration, these are the disruptive shifts retail brands need to...

Social Commitment and Transformative Actions

Throughout 2023, Konecta professionals demonstrated solidarity through tangible actions, contributing to various volunteering initiatives by sharing resources, knowledge, and experiences. 

Konecta certifies in Cordoba in DEI Culture and Micaela Law No. 27,499

At Konecta, we celebrate an exciting milestone in our ongoing commitment to diversity, equity, and inclusion. We are pleased to...

Konecta awarded with anti-bribery certification

Konecta has obtained the Anti-Bribery Certification awarded by "Empresarios por la Integridad" in Peru, meeting the requirements of a rigorous...

Why CX is more important than ever for the mobility sector

Mobility is a multi-dimensional customer experience. Konecta has helped deliver that for a number of automotive and public transport clients. 

Carving out success for a global banking provider

More than a decade ago, Konecta supported a major banking brand based in Spain with the ‘carve-out’ of one of...

Konecta and Genesys partner to help companies transform customer management operations with generative ai

Konecta, the leading Spanish multinational in the provision of CX services and technological solutions, led by José María Pacheco and...

Onboarding 3.0: transforming the customer relationship

Effective onboarding design is key to reducing churn and creating long-term value, yet brands often struggle with it. A Konecta...