Enhancing customer value through premium services: an energy sector example

At a time of rapid change in the energy sector, customer experience optimization is high priority for brands. Find out...

Konecta appoints Nourdine Bihmane as new Group CEO

Smart businesses need smart assistants

In order to excel in the 21st century, businesses need more effective education options for their end-customers, helping them to...

Konecta, winner in six categories at the Iberdrola Telemarketing Awards

Madrid, 25 March 2024. Konecta was one of the big winners at Iberdrola’s fourth annual Call Talent gala at the...

Female Talent at Konecta: Empowering the Future

As a company with a global workforce that is over 65% female, women play a fundamental role in the success...

How innovation can support customer service in retail

Innovation and excellent customer service increasingly go hand in hand. Nowhere is that more evidently so than in the retail...

Konecta - a catalyst for change: Boosting employment to strengthen communities

In today's global landscape, the disparity in employment opportunities between different areas and groups is all too clear. Disadvantaged areas,...

Konecta integrates bespoke, a company operating in south africa, and opens a site in texas (usa), multiplying its capabilities for english-speaking clients.

Konecta, a world leader in the provision of Customer Experience services, has strengthened its positioning and presence in the English-speaking...

Five practical examples of how Gen AI can transform customer relations

There’s a huge amount of conversation about how generative AI (GenAI) can transform customer relations and customer experience, but to...