Konecta and NiCE partner to scale AI-first customer experience through agentic automation

Carving out success for a global banking provider

More than a decade ago, Konecta supported a major banking brand based in Spain with the ‘carve-out’ of one of...

Onboarding 3.0: transforming the customer relationship

Effective onboarding design is key to reducing churn and creating long-term value, yet brands often struggle with it. A Konecta...