29/10/2024

Konecta celebrated as CX Leader in EMEA and Major Contender in Americas in latest peak Matrix® assessment

14/10/2024

Five key customer management trends in insurance, from Gen AI to non-life

Across the world, the insurance sector is going through a period of profound change, and it’s happening at great speed....

23/09/2024

Konecta’s waste collection initiatives in Colombia: Partnerships with Ecobot and Botellas de Amor

At Konecta, we know that waste management is not only an environmental responsibility but also an opportunity to enhance our...

11/09/2024

Using uniqueness to improve your customer relations

In today's world, where customer experience (CX) sits at the heart of business strategy, it’s crucial to recognize and understand...

11/09/2024

Generative AI for customer experience: how it can boost your business results

In the digital age, customer expectations are evolving at an unprecedented pace. Companies must deliver personalized and seamless experiences across...

09/09/2024

Four ways mystery shopping can improve your CX

Most businesses will be familiar with the idea of mystery shopping – after all, banks and other businesses have been...

04/09/2024

Konecta earns Best Place to Work certification in Romania and in Albania for 2024

Konecta ‘s Italian Speaking Market Unit has received two Best Place To Work certifications in 2024 for its operations in...

29/07/2024

Konecta Recognized as "Company of the Year 2024 in Latin America" by Frost & Sullivan thanks to its pioneering Customer Experience Outsourcing solutions

Konecta, a global leader in customer experience services and digital solutions, has been awarded the title of "Company of the...

15/07/2024

Scalable customer support model for a fashion giant

A global retailer and e-commerce brand asked Konecta to provide multilingual customer support for online and in-person customers. Through its...