31/03/2025
Agentic AI journey: your guide to a customer-centric experience
In our last blog, Ready to reimagine customer experience? Agentic AI is here, we unpacked the concept of “agentic AI”...
14/03/2025
Konecta wins "Best Telemarketing Provider 2024" at Iberdrola's Call Talent Awards
Madrid, March 14, 2025. At the fifth edition of Iberdrola's Telemarketing Awards, held during the Call Talent event, Konecta won...
04/03/2025
Scaling the Spanish customer experience for Netflix in the US & LATAM
In 2024, Konecta partnered with Netflix to deliver premium Spanish-language customer service across Latin America and the U.S. from its...
28/02/2025
Talks, a personal space with Ferrnando Garcia, Customer Experience Sr Director at Mercado Libre
Konecta supports all Mercado Libre units (Pago, Envíos, Mediaciones, Marketplace) with high customer experience services via chat, C2C, and email,...
14/02/2025
Konecta secures €150 million in new funding to accelerate its three-year Katalyst 2028 Plan
11/02/2025
Konecta and upsource by solutions (STC Group) forge strategic partnership to revolutionize Customer Experience with GenAI-Powered Solutions in Saudi Arabia and the Gulf Region
11/02/2025
Ready to reimagine CX? Agentic AI is here
Would you like a new way to delight your customers with ever better, more personalized experiences at scale? With a...
21/01/2025
Konecta reveals an ambitious 3-Year plan to become a GenAI-powered company
16/01/2025
Ekwateur and Konecta: getting closer to go further
Since 2021, Konecta has been supporting Ekwateur to manage customer relations, using its expertise across employee experience to build loyalty,...