One year of Konecta in Salvador de Bahia: A story of growth and regional success
One year ago, Konecta initiated a strategic expansion into Northeast Brazil. The goal was to look beyond the traditional hubs and tap into the vast potential of Salvador de Bahia. Today, we celebrate an anniversary defined by rapid scaling and a portfolio of clients that confirms this region as a key pillar for our future growth.
Strengthening our footprint in the Brazilian market
The move to Salvador de Bahia was driven by a vision to invest in a high-potential talent pool capable of delivering world-class service. The results of the first 12 months prove the success of this geographic strategy: we launched with a team of 215 service positions and, within a single year, have expanded to 1,340.
This growth reflects a shared success for Konecta and the local community. With a workforce on track to reach 3,000 professionals in the very near future, the Salvador de Bahia hub represents a cornerstone of our long-term investment. This upcoming milestone reinforces our commitment to creating sustainable career paths and driving economic development across the region.
Trusted by market leaders
In a short time, this hub has become a trusted partner for national and international brands requiring world-class CX and digital services. The Konecta team in Bahia handles complex, multi-channel operations for market leaders who prioritize quality and operational agility. Our portfolio currently includes:
- Aviation and retail: Managing key customer touchpoints for major Latin American players.
- Fintech: Supporting one of the most prominent financial technology companies in the country with agile service models.
- Healthcare and insurance: Specialized providers who require high-touch, reliable service and precision.
"I am very impressed with everything we have accomplished in this first year in Salvador. Our team is committed to delivering excellent results, and as a consequence, we are seeing this wonderful growth. Our plan is to continue growing in Salvador and expand throughout the Northeast."
Marcio Araújo, Country Manager
Empowering growth through Bahian talent
Beyond the data, there is a human element to this success. Salvador is world-famous for its hospitality and energy, and we have seen that translate directly into our work. By combining this natural "Bahian" welcoming style with our professional standards, we are offering our clients a different kind of service—one that delivers better results and keeps this expansion moving forward.
One year in, it is clear that Salvador de Bahia is more than just a new location; it is a key part of our future growth.