Supporting insurer Sura to modernize and thrive for over 25 years

Konecta fuels Sura’s success with a vast range of solutions and services, from customer experience and employee experience to operations redesign and transformation. Across this range, its deep insights into Sura’s strategic needs and goals allow it to respond to and anticipate the insurer’s requirements. Opportunities identified and captured by Konecta include:

• A technology solution that integrates applications, processes, and logistics into a secure, customizable and scalable model
• End-to-end management of the mid-segment health policyholder lifecycle
• Redefinition of Sura’s healthcare delivery models, to make them simpler, fail-safe, and timely
• Comprehensive management of two key segments - commercial advisers, and health service providers – with differentiated care models that offer a first-rate experience

With these and other innovations, Konecta aims to help Sura win new business, raise service levels, operate more efficiently, and compete in a fast-moving marketplace. 

Konecta uses its understanding of Sura and its sector to deliver solutions are highly customized - not just to the needs of the business but to individual business units, distribution channels, and user roles.

The results are testament to the power of this long-standing partnership and to Konecta’s ability to help Sura modernize and improve continuously, and include:

• Customer satisfaction, NPS, and cost-per-transaction scores that far exceed the targets set by Sura
• Implementation of innovative and successful service and operating models that have earned Konecta 4 national BPro awards and 5 Latam-wide ALOIC awards
• Significant operating savings for Sura, through operational and human excellence and the redesign and transformation of operations
• Consistent 100% ratings from Sura over the past five years

This alliance is built on a foundation of constant re-evaluation, allowing us to pivot and take responsibility when our metrics or strategies fall short. Our teamwork and communication enable us to overcome the obstacles of this fast-moving industry and continuously refine the processes we lead.