AI and GenAI
for Customer Experience

Agentic AI is here. Now you can reimagine customer experience across every channel, with next-level business efficiency, speed, agility and performance.

We’ve created a fast, secure and future-proof way for you to innovate with human-centric agentic AI. So you can delight customers with personalized journeys, enjoy the benefits of AI-powered automation and augmentation, and unlock your data for new insights that drive success. As your partner, we’re here to achieve the outcomes you want. Reshape possibilities for your customers and your brand.

+8-20%

revenue

+15%

quality of service

30%

lower interaction cost

15-20%

faster average handling time

Our AI & GenAI for CX Services

Insights: actionable business intelligence

Unleash your data. Gain new insights from GenAI-powered monitoring and diagnostics to shape your strategic decision-making, drive KPIs, and ensure ROI.

Co-pilot: agent augmentation

Give your agents the edge to deliver excellence and fulfil their potential. Personalized AI-driven support empowers them to quickly and accurately meet each customer’s needs in real time.

Auto-pilot: customer interaction automation

Intelligent operations, orchestrated end to end, with streamlined workflows and AI-powered agents. Achieve consistent high performance, while freeing your people for higher-value tasks.

Focus on Magic Button

Put GenAI to work for your agents. Take care of core tasks, so your people are free to take care of your customers.

Tailored for your brand

Magic Button can be customized to reflect your brand style and adapt to your specific environment and processes.

Pre-programmed GenAI actions

Transform speed, efficiency and performance with pre-programmed actions – corrections, translations, emails, extracts, and more.

Easy installation and scaling

As a Konecta Chrome extension, the Magic Button is available on our private cloud and deployable in just a week.

Multilingual capabilities

Magic Button works seamlessly in over 30 languages, supporting your business wherever your customers and operations are based.

Smart searching

Ask any question and get precise and accurate answers from across your own knowledge bases and from the internet.

Whitepaper: Early lessons for GenAI in customer service

In this white paper, Konecta and BCG aims to cut through the noise and uncover the likely impacts of GenAI in customer service environments. Based on early deployment results, employee & end-user sentiments, and case studies, we debunk five prevalent myths that distort the true value, and limitations, of GenAI in practice.

Download whitepaper

Benefits for you

Collaborative approach

Outcome-led deployment

Holistic and seamless

Future-proof and open

Agnostic, scalable and agile operations

Security and compliance

No-one knows your business like you do. So as your trusted partner, we’re here to help you solve your problems and achieve your dreams.

Our approach is value-driven, so you get high returns for the best price – from higher quality and customer satisfaction, to cuts in costs and time-to-serve.

Your AI transformation must be seamless, so we’ll ensure integration with your existing customer management platforms and enterprise systems.

When needed, our GenAI platform supports our tech-agnostic approach and smart AI model selection, so you don’t need to worry about being locked into specific AI solutions or vendors.

Our GenAI platform is scalable and low-code, giving you the freedom to flex and adapt quickly if demand shifts or if customer needs change.

Cybersecurity is baked into our systems. And with no other IT dependency to manage AI workflows, you can maintain security, privacy and compliance as your AI journey progresses.