Play the video
We are
experience makers
Powered by transformative technologies and human audacity, we reshape how experiences are designed and delivered.
Discover who we areDiscover who we are
Step into Konecta
Powered by transformative technologies and human audacity, we reshape how experiences are designed and delivered.
Discover who we are
Automotive, Mobility & Travel
Looking for next-gen solutions to take your CX and relationships into overdrive?
Financial & Insurance
Make your interactions solid-gold
Healthcare
Anticipate and lead the future of multi-generational healthcare
Public Sector
Provide future-fit, efficient and accessible public services
Retail & E-commerce
Enhance your brand's loyalty and sales
Telecoms, Media & Technology
Hardwire your business and create impactful touchpoints to drive growth
Utilities
Power up and keep connected to your customers
+120,000
people
26
countries
+30
languages
Telecoms, Media & Technology | Customer Experience
Entertainment giant Netflix and Konecta team up on Spanish customer service
In 2024, Konecta partnered with Netflix to deliver premium Spanish-language customer service across Latin America and the U.S. from its Lima, Peru facilities. This collaboration highlights Konecta’s expertise in Latin American customer support and alignment with Netflix’s culture and values.
Retail & E-commerce | Customer Experience
Talks, a personal space with Ferrnando Garcia, Customer Experience Sr Director at Mercado Libre
Konecta supports all Mercado Libre units (Pago, Envíos, Mediaciones, Marketplace) with high customer experience services via chat, C2C, and email, following their guidelines and based on a "continuous beta" operational model, matching Mercado Libre's approach.
Utilities | Employee Experience
Ekwateur and Konecta: getting closer to go further
Since 2021, Konecta has been supporting Ekwateur to manage customer relations, using its expertise across employee experience to build loyalty, develop Ekwateur's customer portfolio and power the scale-up’s growth.
Automotive, Mobility & Travel | Customer Experience, Sales
Sem Parar and Konecta: using Whatsapp to transform telesales
A leading automatic payments provider wanted to transform its telesales approach, in order to sell more at lower cost. Konecta’s highly-effective solution, involving WhatsApp and better use of Sem Parar’s customer databases, has delivered impressive growth in conversions and efficiency.
Telecoms, Media & Technology
Paris 2024: Transforming the digital experience with generative AI
Konecta developed a multilingual, multichannel digital platform leveraging generative AI to deliver a unique digital experience for the Paris 2024 Olympic and Paralympic Games.
