Kraken selects Konecta to join their newly launched BPO Partner Program

Redefining Opella's omnichannel customer engagement

In the era of increasing digitalization, Opella, a leading player in everyday health (over-the-counter (OTC) medicines, vitamins, minerals, and food...

04/06/2025

Generative AI and customer experience: moving beyond the hype to build real impact

New white paper from Konecta demonstrates how to improve customer experience with Generative AI

Putting Kia customers first for exceptional service & loyalty

Kia Iberia, subsidiary of Kia Motors Corporation, a South Korean multinational automobile manufacturer, aimed to provide a truly customer-centric service,...

28/05/2025

Konecta reaches new heights by achieving AWS select Tier Partner status

Recognized for excellence in AWS cloud solutions and technical delivery Unlocking greater value and innovation for our clients worldwide 

22/05/2025

Konecta recognized as a Leader in Frost Radar™: Customer Experience Management Outsourcing in Europe and Latam, 2025

12/06/2025

Google Cloud Summit Milano

Join us at the Google Cloud Summit Milan 2025, an exclusive and free event dedicated to innovation, digital transformation and...

Are you ready to win with Black Friday?

5 critical success factors for retail and e-commerce businesses to optimize peak volumes and seasonal high demand

Elevating El Palacio de Hierro’s collection recovery

Struggling with rising late payment post-pandemic, Mexican department store El Palacio de Hierro sought a modern solution beyond their traditional...

From early pilot to lasting value: 6 critical success factors for AI transformation

AI is rapidly reshaping all sectors. Long-term opportunity from AI is valued at $4.4 trillion in additional productivity growth potential...