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Konecta has just been recognized as 2025 European Customer Experience Management Outsourcing Company of the Year by Frost & Sullivan!
At Konecta we are proud to receive this recognition, which reflects how far we go in key areas. More than simply launching an AI department or adopting a hybrid model between humans and technology, we embed digital innovation across every business unit. Transformation is part of our company’s DNA. Through personalized training programs, we are committed to upskilling our teams in GenAI tools and hybrid operational models by 2028 as part of our Katalyst strategy plan. New internal AI solutions such as digital assistants and AI coaches are already streamlining workflows and boosting productivity, helping our teams deliver more seamless and personalized experiences with speed and precision.
Alongside these internal efforts, our strategic alliances with global technology leaders such as Google Cloud, AWS, CrewAI and Uniphore further strengthen this model. These partnerships enable us to co-develop advanced AI solutions and expand into high-growth markets with agility and scale.
This forward-thinking approach translates directly into stronger relationships with our clients. Our 96% contract renewal rate stands as clear proof of the measurable impact we deliver and the long-term, trust-based partnerships we nurture. With a strong focus on key industries including telecommunications, financial services, e-commerce, and healthcare, we ensure that every market benefits from both consistency and local relevance.
Download the report from Frost & Sullivan.
“Konecta’s from a BPO leader to a tech-enabled CXM transformation partner is not just aspirational; it is already operational. This strategic shift is embodied in Katalyst 2028, the company’s ambitious, three-year roadmap unveiled in January 2025. Representing the natural progression of its digital first approach, the initiative aims to secure Konecta’s leadership in the CXM industry by harnessing the disruptive power of GenAI, accelerating expansion, and cultivating a future-ready workforce.”
Bernardine Arnanson, Frost & Sullivan Industry Director