10/03/2026

How to turn insurance claims into competitive edge with human-centric agentic AI

With the right design and deployment, agentic AI can transform insurance claims from a cost center into a powerful customer...

07/01/2026

The AI tsunami hitting BPO: 5 counter-intuitive truths about an industry on the brink

AI isn't just reshaping work; it’s rewriting the Business process outsourcing (BPO) blueprint. While many see disruption as a threat,...

15/12/2025

AI is retail’s new front door: why GEO is the new SEO

This year's Black Friday in e-commerce wasn't just a test of website performance – it was a test of visibility....

10/09/2025

Will Agentic AI kill customer service channels?

For years, excellence in customer experience (CX) has revolved around a high-performing omnichannel presence. Success is about being available, responsive...

25/08/2025

Transforming workplace culture with responsible human-centric AI

For any forward-looking business, a responsible AI strategy isn’t just about going faster and optimizing operations. It’s a strategic opportunity...

08/05/2025

Are you ready to win with Black Friday?

5 critical success factors for retail and e-commerce businesses to optimize peak volumes and seasonal high demand

31/03/2025

Agentic AI journey: your guide to a customer-centric experience

In our last blog, Ready to reimagine customer experience? Agentic AI is here, we unpacked the concept of “agentic AI”...

11/02/2025

Ready to reimagine CX? Agentic AI is here

Would you like a new way to delight your customers with ever better, more personalized experiences at scale? With a...

27/11/2024

Closing the feedback loop: a business essential for brands

When Konecta helped a telco client transform its feedback management, the benefits included reduced complaints, reduced contacts, and improved customer...