Partnereink

Our strategic partnership with AWS (Select Tier Partner) combines the strength of AWS’s global cloud ecosystem with Konecta’s CX expertise to power AI-driven contact centers, automation, and advanced analytics. Together, we deliver scalable, secure, and innovative solutions that accelerate digital transformation.

Together, the two companies will redefine how humans and AI agents collaborate, integrating human expertise, CX excellence, and AI to deliver measurable business outcomes across every interaction.

Under this partnership, Konecta will also serve as CrewAI’s lead consulting and implementation partner in Europe and Latin America, combining strategic advisory with delivery excellence to help companies design, pilot, and scale agentic orchestration.

Our partnership with Dataorb translates advanced analytics and AI into tangible business value. We leverage their technology to pinpoint specific opportunities for revenue growth and increased customer lifetime value (LTV). By integrating this with Konecta's operational excellence, we deliver clear, repeatable playbooks that turn data-driven insights into accelerated, measurable results.

Our strategic alliance with Google Cloud integrates advanced AI and cloud technologies into customer management. By combining Google’s innovation with Konecta’s delivery expertise, we accelerate digital transformation and deliver scalable, secure, and future-ready customer experiences worldwide.

Konecta is selected as one of the initial partners to join the Kraken Business Process Outsourcing Partner Program, launched to identify trusted providers capable of delivering exceptional CX at scale. With a proven track record of running customer operations for multiple Kraken clients across several countries,

Together with NICE, Konecta delivers AI-powered, cloud-native CX solutions that blend automation, workforce optimization, and analytics. This alliance strengthens our ability to drive efficiency, compliance, and personalization, ensuring clients achieve superior engagement experiences across every channel.

Together with Five9, a global leader in cloud contact center solutions, we blend Konecta’s global operations with unmatched cloud experience. This partnership delivers agile, AI-driven engagement services that scale easily, enabling clients to achieve efficiency, compliance, and innovation.

Konecta leverages Genesys Cloud CX®, a Gartner-recognized leader, to deliver AI-pluggable, global, and high-compliance solutions. Together, we orchestrate scalable omnichannel experiences that blend human and digital engagement across thousands of agents worldwide.

Konecta partners with GoContact to provide intuitive, cloud-native contact center solutions. The collaboration combines simplicity, agility, and omnichannel intelligence with Konecta’s operational strength, enabling clients across Europe and LATAM to modernize CX with scalable, accessible technology.

By uniting with Kore.ai, Konecta delivers conversational and generative AI solutions that transform customer and employee experiences. Clients gain faster time-to-value, flexibility, and efficiency, while Konecta strengthens its digital portfolio with customizable, no-code AI tools designed to scale globally.

Konecta signed a strategic partnership with SPEEEX, one of Kosovo’s largest BPO companies, aimed at delivering innovative nearshore multilingual CX and digital solutions to clients across the DACH region and wider European markets. The Kosovo delivery hub will serve as a key centre, providing high-quality German-language services, alongside English, French, and Italian capabilities to deliver complex technology-enabled customer operations.