Konecta and CrewAI partner to transform operations with Agentic AI

Customer service channels blended deliciously for Hotel Chocolat

Hotel Chocolat aims to make people and nature happy through chocolate. And that requires exceptional levels of customer service. Harnessing...

Customer care reinvented at Nissan through digital transformation

Konecta has provided multilingual customer care services to Nissan Europe since 2014; now we are evolving our partnership, using digital transformation...

Utilita gains energy boost from seamless customer support

In today’s competitive energy markets, consumers expect seamless and always-on customer service from their providers. Konecta’s commitment to operational excellence...

Partnering with Edison Energia for outstanding value and customer care

The utilities giant Edison Energia managed to substantially increase its customer base in a highly competitive market, even with Konecta’s...

Supporting insurer Sura to modernize and thrive for over 25 years

Konecta and Sura’s partnership goes back decades, but there’s nothing backwards-looking about it. Konecta continuously helps the Latam insurer to...

Redefining Opella's omnichannel customer engagement

In the era of increasing digitalization, Opella, a leading player in everyday health (over-the-counter (OTC) medicines, vitamins, minerals, and food...

Putting Kia customers first for exceptional service & loyalty

Kia Iberia, subsidiary of Kia Motors Corporation, a South Korean multinational automobile manufacturer, aimed to provide a truly customer-centric service,...

Elevating El Palacio de Hierro’s collection recovery

Struggling with rising late payment post-pandemic, Mexican department store El Palacio de Hierro sought a modern solution beyond their traditional...

Entertainment giant Netflix and Konecta team up on Spanish customer service

In 2024, Konecta partnered with Netflix to deliver premium Spanish-language customer service across Latin America and the U.S. from its...